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Returns

We regret that you are not satisfied with your purchase and would like to make the return process as comfortable and uncomplicated as possible. After receipt of your purchase you have up to 14 days to return your order.

Please note that the booking of returns from Switzerland can be delayed, since customs clearance is required.


Step 1

Please place the filled out packing slip, the invoice and the return label in the shipping pouch

Step 2

Attach the pouch to the parcel on the most visible side of the container away from any folds or seams.

Step 3

Take you parcel to the Swiss Post

Please do not combine returns of different orders in one return. Each order needs to be returned individually. Please make sure you keep the proof of postage until the returns have been booked.

If no return label is included in your order, please contact our customer service team

Contact us here



As we offer free returns from Switzerland, please always use the included label.

ATTENTION! In case of a full return, the delivery costs are not refunded.



Please send your returns to the address below


navabi GmbH
Neue Strasse 19
52382 Düren
Deutschland